1. Introduction
Snapyatra OPC Pvt. Ltd. (“Snapyatra”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, submit an inquiry, interact with our advertisements on Facebook or Instagram, contact us through WhatsApp, or use our travel-related services.
By using our website or submitting your information to us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on the services you request, we may collect the following information:
A. Personal Information
B. Travel Information
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Preferred destination and travel dates
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Number of travellers and room preferences
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Hotel, flight and tour package preferences
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Passport details and other travel documents, where required for booking or visa assistance
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Special travel requirements voluntarily provided by you
C. Inquiry and Communication Information
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Messages, emails and communications with our team
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Booking preferences and inquiry history
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Information submitted through our website, Facebook Lead Ads, Instagram Lead Ads, or other advertising campaigns
D. Technical Information
When you visit our website, certain technical information may be collected through cookies or similar technologies, subject to applicable settings and consent requirements. This may include browser type, device information, pages visited and website usage data.
Please do not share payment card details, passwords or unnecessary sensitive personal information through advertising lead forms or unsecured communication channels.
3. How We Use Your Information
We may use your information to:
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Respond to travel inquiries and provide quotations.
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Prepare customized domestic and international tour packages.
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Arrange or assist with flight tickets, hotel reservations, transfers and sightseeing.
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Provide visa assistance and coordinate required travel documentation.
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Process bookings, payments, amendments, cancellations and refunds.
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Send booking confirmations, itineraries, reminders and service updates.
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Contact you by phone, email or WhatsApp regarding your inquiry or booking.
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Share relevant offers, promotions and travel deals where permitted by applicable law and your preferences.
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Improve our website, customer service, advertising performance and travel offerings.
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Prevent fraud, protect our business and comply with legal obligations.
We will use personal information for purposes that are reasonably connected to your inquiry or service request, or for other purposes explained to you and permitted by law.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to deliver the services you request, including:
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Airlines, hotels, resorts and accommodation providers.
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Local tour operators, transport providers and sightseeing partners.
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Visa processing partners and relevant authorities, where applicable.
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Payment service providers and booking platforms.
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Website hosting, customer communication and technology providers.
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Professional advisers, regulators or law enforcement authorities when required by law.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable obligations.
5. International Travel and Data Transfers
When arranging international holidays, flight bookings or visa assistance, your information may need to be shared with overseas hotels, airlines, tour operators, visa service providers or relevant authorities.
Such sharing will be limited to what is reasonably required for your requested service and handled in accordance with applicable legal requirements.
6. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, advertising pixels or similar technologies to improve functionality, understand website traffic and measure advertising effectiveness.
These technologies may help us understand whether visitors interact with our website after seeing an advertisement.
You can manage cookies through your browser settings and any consent controls made available on our website. Disabling certain cookies may affect website functionality.
Where required, we will seek appropriate consent before using non-essential tracking technologies.
7. Data Security
We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
Access to customer information is intended to be limited to authorized personnel and service providers who need it for legitimate business purposes.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We encourage customers to share information only through appropriate communication channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, manage bookings, resolve disputes, maintain appropriate business records and comply with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law and legitimate record-retention requirements.
9. Your Privacy Rights and Choices
Subject to applicable law, you may contact us to:
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Request information about the personal data we hold about you.
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Request correction or updating of inaccurate information.
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Request deletion of information that we no longer need or are legally permitted to delete.
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Withdraw consent where processing is based on consent.
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Opt out of promotional messages.
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Raise a privacy concern or complaint.
Withdrawing consent does not affect processing already lawfully undertaken before withdrawal. We may need to retain certain information to complete a booking, fulfil legal obligations or address legitimate disputes.
To exercise your rights, please contact us using the details provided below. We may request reasonable verification of your identity before acting on a request.
10. Third-Party Websites and Services
Our website, advertisements or communications may contain links to third-party websites, booking services, payment platforms or social media platforms.
We do not control the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing personal information.
11. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including relevant data protection and information technology laws, as applicable to Snapyatra and its services.
Nothing in this Policy limits any rights or remedies that individuals may have under applicable law.
Snapyatra OPC Pvt. Ltd.
Your Journey, Our Passion.
